Refund policy

We want you to be satisfied with what you bought. This policy explains when you can return an item, how long you have, and how refunds are handled. All refunds are issued in Ghanaian Cedi (GHS).

Your return window

You have 30 days from the day your order is delivered to request a return. Requests made after 30 days cannot be accepted. Because our parcels travel from overseas, this window runs from delivery, not from the date you ordered — a long transit never eats into your return period.

To start a return, email presurashop@gmail.com with your order number and the reason for the return. Do not send anything back before we reply — returns sent without a confirmed return authorisation cannot be processed or refunded.

Condition of returned items

For a change-of-mind return, the item must be:

• Unused and in the same condition you received it
• In its original packaging, with all accessories, cables, manuals and free gifts included
• Accompanied by proof of purchase (your order number is enough)

Items returned incomplete, damaged through use, or without their packaging may be refused or refunded in part.

Items we cannot accept back

For health and hygiene reasons, the following cannot be returned once opened or used, unless the item is faulty:

• Devices that contact the skin, face, scalp or hair — including light-therapy masks, facial devices, shavers, hair and scalp brushes
• Skincare, haircare and other cosmetic products where the seal has been broken
• Replacement heads, blades, pads and other consumable parts once unsealed
• Gift cards and items marked final sale

This exclusion does not apply to a faulty item — see below.

Faulty, damaged or incorrect items

If your item arrives damaged, develops a fault, or is not what you ordered, contact us within 7 days of delivery with your order number and clear photographs or a short video showing the problem.

Where a fault is confirmed, we will replace the item or refund it in full at your choice, and we cover the return shipping. You will never be charged a restocking fee on a faulty item. Nothing in this policy limits your statutory rights under Ghanaian consumer law.

Who pays for return shipping

• Change of mind: you pay the return shipping, and the original shipping charge is not refunded.
• Faulty, damaged or wrong item: we pay, and you get the original shipping back too.

We recommend using a tracked service for returns. Until a returned parcel reaches us, it remains your responsibility, and we cannot refund a return we never received. Returns are sent to a Ghanaian address we give you when we authorise the return — never to the address on the parcel you received.

Refunds

Once your return arrives and passes inspection, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a further few days to post the funds — that part is outside our control.

If more than 15 business days have passed since we confirmed your refund and nothing has arrived, contact us and we will chase it.

Cancelling an order

You can cancel for a full refund at any point before your order ships — email us as soon as possible. Once an order has shipped it cannot be cancelled, and you will need to use the return process above.

Exchanges

We do not process direct exchanges. If you want a different item or variant, return the original under this policy and place a new order. This is faster than waiting for an exchange to be processed.

Customers in the European Union and United Kingdom

If your order is delivered to an EU country or the United Kingdom, you have a statutory right to withdraw from the purchase within 14 days of receiving the goods, without giving a reason. To exercise it, tell us clearly within that period by emailing presurashop@gmail.com.

You then have a further 14 days to send the goods back. We will refund all payments received, including standard outbound delivery, within 14 days of receiving the returned goods or proof that you sent them. You bear the direct cost of returning the goods, and you may be liable for any reduction in their value caused by handling them beyond what is necessary to establish their nature and characteristics. Where the law of your country grants you stronger rights than this policy, those rights apply.

Questions

Email presurashop@gmail.com with your order number and we will help.